Sistem Informasi Pemesanan Tiket Bus Menggunakan Algoritma Collaborative Filtering Berbasis Website
DOI:
https://doi.org/10.58466/wnvsh708Kata Kunci:
Sistem Informasi, Pemesanan Tiket Bus, Collaborative Filtering, Smart Seat Booking, WebsiteAbstrak
Penelitian ini dilatarbelakangi oleh masih digunakannya sistem pemesanan tiket bus secara manual yang menimbulkan keterbatasan akses informasi, antrean panjang, serta rendahnya efisiensi layanan, sehingga diperlukan sistem berbasis web yang lebih adaptif dengan fitur rekomendasi. Penelitian ini bertujuan untuk merancang dan mengembangkan sistem informasi pemesanan tiket bus berbasis website dengan algoritma Collaborative Filtering untuk fitur smart seat booking. Metode yang digunakan adalah kualitatif deskriptif dengan pendekatan Research and Development (R&D), melalui tahapan observasi, wawancara, studi pustaka, serta pengembangan sistem menggunakan model Waterfall dan pengujian melalui Unit Testing, System Testing, dan User Acceptance Testing (UAT). Hasil penelitian menunjukkan bahwa sistem mampu menyediakan informasi jadwal secara real-time, memfasilitasi pemesanan online, serta memberikan rekomendasi kursi secara personal berdasarkan preferensi pengguna. Selain itu, hasil pengujian menunjukkan sistem mudah digunakan, responsif, dan meningkatkan kepuasan pengguna. Secara keseluruhan, sistem yang dikembangkan terbukti mampu meningkatkan efisiensi operasional, mengurangi antrean, serta meningkatkan kualitas layanan dan pengalaman pengguna, meskipun masih memiliki keterbatasan pada jumlah data pengguna yang mempengaruhi akurasi rekomendasi sehingga perlu pengembangan lebih lanjut.
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