UI/UX Evaluation of the Sriwedari Surakarta Wayang Orang Ticket Booking Website Based on the Results of the System Usability Scale (SUS) and User Experience Questionnaire (UEQ) Tests
DOI:
https://doi.org/10.58466/ptarkn56Keywords:
usability testing;, user experience, system usability scale, user experience questionnaire, website, Ticket ReservationAbstract
Wayang Orang Sriwedari (WOS) is one of the traditional performance icons originating from the city of Surakarta. The ticket booking process, which previously lacked proper digitalization, generated various complaints, such as limited information and the lack of flexibility for visitors in selecting seats. This study focuses on testing the user interface design of the Wayang Orang Sriwedari ticket booking website to quantitatively assess its usability and user experience. The evaluation was conducted using the System Usability Scale (SUS) and the User Experience Questionnaire (UEQ) through online questionnaires distributed via Google Forms. The testing involved 35 respondents representing potential users of the system. The results show an average SUS score of 86.14, which falls into the “A+” grade category. The UEQ evaluation produced positive results, categorized as “Excellent” for the aspects of attractiveness, clarity, efficiency, accuracy, and stimulation, and “Good” for the novelty aspect. These findings indicate that the website interface design meets the criteria for excellent usability and provides a positive user experience, making it feasible for implementation in the Wayang Orang Sriwedari ticket booking system.
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