Analisis Proses Bisnis dan Kebijakan UMKM Bengkel Toyo Motor Dalam Meningkatkan Produktivitas dan Pendapatab
DOI:
https://doi.org/10.58466/literasi.v2i1.185Keywords:
UMKM, Workshop, SOP, Customers, Spare PartsAbstract
Toyo Motor Workshop is a medium-sized entrepreneur type business engaged in motorcycle repair services. More than that, the Toyo Motor workshop also sells spare parts that are useful to complete the need for replacement of damaged vehicle spare parts. The purpose of this research is to know the business process of an UMKM, especially in the workshop sector, to know the problems of the UMKM business process and the implementation of UMKM strategy policies in achieving productivity and profit. There are several UMKM business processes, namely SOP for purchasing spare parts, selling spare parts, selling service and stock taking. From the analysis, UMKM provide various promotions to customers every month. From the results of the analysis that these SMEs have done various things in policies in building competition in running their business, for example providing discounts in making certain purchases for customers who can make these customers. UMKM themselves are also able to use e-money payments which make it easier for consumers to pay for every product purchased at UMKM directly.
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